Recently my niece called me in a panic. Water was flooding the kitchen floor and she could not stop the flow. I was able to instruct her over the phone where to locate the water main and shut the valve off. A very expensive insurance claim and an extensive, lengthy renovation was averted. That incident reminded me how important it is for our customers and their family members to know where their water main is and how to shut it off in an emergency. Our service techs and plumbers tag the water main whenever they are in a customer’s home. If you don’t have a tag please call or e-mail us and we will gladly mail you our WATER MAIN SHUTOFF VALVE tag.