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Tom Maher did a great job on Wednesday morning (20th) replacing an 11 year old tank which showed some signs of rusting at the seams. Tom was on time, courteous, and very friendly. His experience “paid off” because there was a problem draining the water from the old tank(clogged release valve). Tom was very careful and eventually solved the problem by draining the tank very slowly—I appreciated his caution which perhaps prevented a major water spill in the basement. On top of keeping his composure when faced with this challenge, he had the courtesy to carefully clean the installation area before leaving. Totally satisfied with this service experience–congrats. to the max. for Tom M./ Sincerely Dr. Rob J.Rudy

robert, rudy,J. Needham hot water tank installation June 22, 2017