Service FAQs

Frequently Asked Questions about Home Heating and Plumbing Problems

Q: What do I do when I don’t have any heat?

  1. Is the temperature on the thermostat set at a temperature above the room temperature? If not, set it at least 10 degrees above the room temperature.
  2. Check to see that the Burner Emergency ON/OFF switch (it has a red cover) is in the ON position.
  3. Check to see that the Burner ON/OFF switch, which is located by the burner, is ON.
  4. Is there oil in the tank?
  5. On the burner is a RESET button. Push this IN for a few seconds. If the burner does not start up or if it starts up then shuts down again, do not push the Reset a second time. Call Kerivan-Lane to service the burner.
  6. Check the burner fuse/breaker in the fuse box

Q: Where is the RESET button?

The RESET button is on the burner.

Q: What is Kerivan-Lane’s emergency number?

During normal business hours, call 781-444-0279. At night, on holidays, and on the weekends call 617-527-1745.

Q: Do you do small plumbing repairs?

Yes, we do all types of small plumbing repairs. Typical examples of the repairs we do include clearing kitchen and bathroom drains, repairing and replacing toilets, replacing faucets, replacing water heaters, and repairing water leaks.

Q: Do you do large plumbing jobs like remodeling?

Yes, we can do most any type of extensive home plumbing project. Examples of this work includes kitchen and bathroom remodeling, additions, replacing heating systems, and installation of radiant floor heating.

Q: When should my annual burner tune-up be done?

The best time to perform the heating system tune-up is the period between the end of one heating season and the start of the next. During most years, this means any time between late-March and mid-September.

Q: What do I do when my pipes freeze?

  1. If possible, isolate the section of pipe that is frozen. For example, if one heating zone appears to be frozen, the zone may have supply and return valves which should be shut. To find the valves that shutoff water to the section of pipe that is frozen, start by locating the main water shutoff valve that controls the flow of water into your home. If you have town water, this valve is located near the water meter which is often on the side of the home that is closest to the road. Once you've identified the main valve, visually trace the course of the water supply pipes around your house looking for other shut-off valves.
  2. If the frozen section of pipe is accessible, you may be able to thaw it out. One method to thaw out frozen pipes is to place a space heater placed near the pipe. Another method is to hold a hand-operated hair dryer near the pipe, and slowly move up and down the length of the frozen section. Make sure you are standing on dry ground. Because you are working this close to water, plug the dryer into a GFCI protected outlet. If there is a drain valve or faucet that is supplied by the frozen pipe, 1st open that valve before you try to thaw out the pipe. Water will start to flow out of the valve as the ice melts. CAUTION!: Do not use any direct heating method if the frozen pipe is next to a gas pipe. Do not use any heating device that has an open flame, such as a propane torch, to thaw a frozen pipe. In both of these cases the fire hazard risk is very high.
  3. If the frozen pipe is not accessible, such as pipes behind a wall, turn up the heat in the room. If the heating zone for that room is frozen, place a space heater in that room.
  4. If water is dripping from a pipe, this probably means that the pipe has burst due to the pressure of expanding ice within the pipe. Because water will flow freely from this hole once the pipe has been thawed out, it is very important that this section of pipe be isolated.

Q: I thought that the work I had done was covered by the Burner Service Plan. What is covered by the Service Plan?

The Burner Service Plan is designed to cover the cost (parts & labor) to repair the most common causes of customer’s losing heat in their home. As a general rule it does not cover repair costs for “water system related” problems. By “water system” we refer to the parts of the heating system that contain and/or control the heating water in the heating system. Some common repairs not covered by the service plan include purging air from the heating pipes, replacing pressure relief valves, and addressing situations in which there is a lack of hot water. For more details, click here to go to the “Traditional Oil Burner Maintenance Plan” section of our website. For information on more Kerivan-Lane Service Plan options, visit our Service Plans page

Q: Do you service air conditioning systems?

Kerivan-Lane installs and services most air-conditioning units. In addition, we are an Elite Contractor of Fujitsu Ductless Systems and have the most Lifetime Registrations in Massachusetts. Call us to inquire for service details.